Introduction
These Terms of Service ("Terms") govern participation as a SARVO Client provided by SARVO ("SARVO", "we", "us", "our"). By completing payment via this payment link, the Client agrees to be bound by these Terms in full, regardless of whether the Client subsequently signs SARVO's separate Service Agreement.
Service Overview
Subject to the terms of this Agreement, SARVO will provide a done-for-you service to build, launch, and manage the Client's AI Video Appointment System ("Service"). This includes: full setup of the paid ads funnel (VSL, landing pages, iClosed etc), creation and optimisation of ad creatives and campaigns, ongoing Meta Ads management and optimisation, funnel optimisation and iteration based on performance data, strategic guidance on offer, messaging, and positioning, and ongoing support during the active service period. SARVO works with a limited number of done-for-you clients at any given time to ensure quality and performance.
Authorisation & Representation
If entering on behalf of a company, you confirm authority to bind that entity and guarantee all obligations. You confirm that you have voluntarily entered this Agreement.
Fees & Payments
The Client agrees to maintain an active payment method for recurring billing. The management fee applicable to this Agreement is as stated in the payment link or invoice issued to the Client at time of signup. All fees are non-refundable. Failure to make payments may result in suspension of services. The Client authorises SARVO to automatically charge the selected payment method on a recurring monthly basis for the agreed management fee unless cancelled in accordance with this Agreement. If the Client fails to make payment within 5 days of the due date, SARVO reserves the right to suspend services immediately. The Client remains liable for all outstanding fees for the remainder of the minimum term regardless of suspension or termination.
Term & Commitment
Initial minimum term: 3 months, unless otherwise stated on the payment link or invoice issued at signup. Following this, services continue on a rolling monthly basis. Payment via this link constitutes agreement to the minimum term, regardless of whether the Client subsequently signs SARVO's Service Agreement, completes onboarding, or engages with the Service. Early termination does not remove the obligation to complete the minimum term. Following the initial minimum term, SARVO reserves the right to adjust the monthly management fee with 14 days' notice to the Client.
Performance Guarantee
We guarantee that we will build, launch, and manage your system to generate qualified booked sales calls. If the system does not produce consistent booked calls within the initial 90 days, we will continue working with you at no additional cost until it does. The Client acknowledges that initial performance may vary during the testing and optimisation phase and that results depend on factors including offer, market conditions, and implementation. This guarantee does not include refunds.
Guarantee Conditions — to remain eligible, the Client must: maintain agreed minimum ad spend (recommended $50/day minimum), implement agreed funnel and offer changes, provide timely feedback and communication, attend required strategy or review calls where requested, and respond to Loom and Slack communications within agreed timeframes. Failure to meet these conditions voids the guarantee.
Ad Spend
Ad spend is separate from SARVO fees. SARVO does not control platform costs or performance variability and is not liable for ad spend performance fluctuations. The Client is responsible for funding ad accounts directly.
Scope of Service
This service is limited to Meta Ads (Facebook and Instagram) and the associated funnel system outlined in this Agreement. Additional channels (including but not limited to Google Ads, YouTube, LinkedIn, or outbound systems) are not included unless agreed separately in writing. SARVO provides system setup, campaign management, and strategic guidance. SARVO does not guarantee specific revenue outcomes, specific number of calls, or market demand for the Client's offer.
Client Responsibilities
The Client agrees to: provide access to required platforms (ad accounts, domains, tools), provide accurate business and offer information, participate in strategy and feedback loops, and follow SARVO recommendations where required.
Onboarding Completion
The Client agrees to complete the onboarding form and provide all requested materials, access, and information, alongside joining the shared Slack Connect channel for communication, within 5 business days of the Effective Date of this Agreement. Completion of onboarding is a Client responsibility, not a condition precedent to SARVO's right to invoice or charge fees. Failure to complete onboarding, or delay in doing so, does not suspend, reduce, or excuse the Client's payment obligations for the minimum term of this Agreement. This obligation applies whether or not the Client has signed SARVO's separate Service Agreement. SARVO reserves the right to charge the full agreed management fee for each month of the minimum term regardless of onboarding status, provided SARVO remains ready and able to perform once onboarding is complete.
Where onboarding is not completed within 14 days of the Effective Date, the Performance Guarantee under Section 4 is void, as timely onboarding is a condition of that guarantee.
Delays in providing access or materials may delay implementation timelines and do not extend the minimum term of this Agreement. Where the Client fails to complete required tasks or becomes unresponsive for a period exceeding 14 days, SARVO reserves the right to pause services. Paused periods do not extend the minimum term and payment obligations remain in full. Revoking access to required platforms without notice constitutes a breach of this Agreement. Failure to meet these responsibilities may impact results and void guarantees.
No Refund Policy
All payments are final. The Client agrees not to initiate chargebacks or disputes without first contacting SARVO, and agrees to contact SARVO at least 7 days before initiating any payment dispute or chargeback. Any dispute constitutes a material breach of this Agreement.
Intellectual Property
All systems, frameworks, templates, and materials remain property of SARVO. Client receives a limited licence for internal business use only. No resale, distribution, or reproduction permitted.
Data & Analytics
SARVO may access and analyse campaign data to improve performance. All data is handled in accordance with applicable privacy laws.
Service Availability
SARVO will use reasonable efforts to deliver services continuously. Temporary interruptions may occur. No guarantee of uninterrupted service is provided.
Limitation of Liability
SARVO is not liable for loss of revenue, loss of business, or ad performance outcomes. Liability is limited to fees paid in the prior 3 months.
Termination
SARVO may terminate services for breach of agreement, non-payment, or misuse of services. Termination does not remove payment obligations. SARVO reserves the right to terminate services with 14 days' written notice if continuation of services is deemed unviable due to circumstances outside SARVO's control, including but not limited to platform bans or account restrictions caused by Client actions.
Indemnification
Client agrees to indemnify SARVO against claims arising from misuse of services, non-compliance, or business activities.
Governing Law
This Agreement is governed by the laws of England and Wales.
